Smaller companies no longer accept long sales cycles for tools that can be tested in an afternoon. They expect clear pricing, useful documentation and a way to understand the product before speaking with sales.
This behaviour rewards software that reaches value quickly. It also puts pressure on vendors to make cancellation, data export and plan limits easy to understand.
For buyers, the best evaluation starts with the workflow rather than the feature list. A smaller tool that fits the team can create more value than a broad platform that requires constant administration.